I’ve got a knack for creative thinking, problem solving, organization and design, with a positive attitude that helps teams deliver results. I try to make anything complex, simple, and everything messy, clean, all while considering customer needs, goals, and tasks.

Experience

TIAA - Principal Customer Experience Researcher (April 2022 - present)

TIAA - Customer Experience Design Lead (March 2020 - April 2022)

Ally Financial - Customer Experience and Usability Researcher (March 2017 - March 2020)
Normal day to day: Facilitate workshops/meetings, journey map, competitive analysis, heuristic evaluation, interviews, ethnography, surveys, informal and formal usability testing, usability test recruiting, data analysis, sharing findings with the team

Ally Financial - Information Architect / UX Designer (March 2013 - March 2017)
Normal day to day: Understanding requirements, researching, creating flows, sketching, creating wires, designing in Sketch or Photoshop, prototyping with axure, documenting function, collaborating with the UX team, presenting designs

Lowe's Corporate - UX Designer (August 2010 - March 2013)
Similar to above...

Charlotte Web Pros - UX Designer / Developer (December 2009 - July 2010)
Designed and developed websites for small businesses.

Skills

Creative thinking, Collaboration, Flow Creation, Persona Development, Journey Mapping, Design-thinking facilitation, Problem Solving, Sketching, Organizing impossibly messy things, Data Visualization, Heuristic Evaluation, Competitive Analysis, Visual Design, Process Development, Process Analysis, Usability Research, Data Analysis, Accessiblity, HTML, CSS, some Javascript, some jQuery

WHAT I USE

Figma, Sketch, Axure, Adobe Creative Suite, Invision, Miro, Power Point, Slack, Coda, HTML, CSS, jQuery, Microsoft Office, Evernote, paper, pens, etc.